Customer service

Delivery 

We commit to shipping your packages within 48 hours, provided that orders are placed from Monday to Friday between 8 am and 4 pm. Standard delivery time after shipment is generally 2 working days (Metropolitan France) with the La Poste Colissimo system and may vary depending on the country of delivery.Deliveries can be made to the following countries: Germany, Andorra, Austria, Belgium, Spain, Finland, Metropolitan France, Greece, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, the Netherlands, Portugal, and Slovenia.
For deliveries in Metropolitan France, shipping cost is €6.50 for any purchase up to €40, shipping charge is free for any purchase over this amount. For international deliveries, shipping cost is €12.50 for any purchase up to €60, shipping charge is free for any purchase over this amount.

Safe payment

The safety of transactions made on the web is guaranteed by the e-transaction payment system (www.e-transaction.credit-agricole.fr). All data exchanged for the processing of payments is encrypted with the SSL protocol (Secure Socket Layer). It cannot be detected, intercepted or used by third parties:

  • direct transmission of bank details and data storage on the bank's server,
  • payment card checks with verification of card number, validity and security code,
  • systematic authorization of payment requested from the emitting bank at each transaction with inexistent, stolen and lost card numbers instantly rejected.

Video Tutorial - How to order

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Questions & Claims

Thank you for filling out the form below to report all complaints. Our customer service department contact  you at the earliest opportunity to advise you of the next steps to be taken.