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Customer service

Delivery 

We commit to shipping your packages within 48 hours, provided that orders are placed from Monday to Friday between 8 am and 4 pm. Standard delivery time after shipment is generally 2 working days (Metropolitan France) with the La Poste Colissimo system and may vary depending on the country of delivery.Deliveries can be made to the following countries: Germany, Andorra, Austria, Belgium, Spain, Finland, Metropolitan France, Greece, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, the Netherlands, Portugal, and Slovenia.
For deliveries in Metropolitan France, shipping cost is €6.50 for any purchase up to €40, shipping charge is free for any purchase over this amount. For international deliveries, shipping cost is €12.50 for any purchase up to €60, shipping charge is free for any purchase over this amount.

Safe payment

The safety of transactions made on the web is guaranteed by the e-transaction payment system (www.e-transaction.credit-agricole.fr). All data exchanged for the processing of payments is encrypted with the SSL protocol (Secure Socket Layer). It cannot be detected, intercepted or used by third parties:

  • direct transmission of bank details and data storage on the bank's server,
  • payment card checks with verification of card number, validity and security code,
  • systematic authorization of payment requested from the emitting bank at each transaction with inexistent, stolen and lost card numbers instantly rejected.