For any request concerning a complaint relating to a reaction to a product, please contact us at

For any request concerning France, thank you to contact us on this page

In case of a product complaint, please keep the product in its original packaging.

You can find the batch number on the product. Example

You can find the date of expiration on the product. Example
Nature of the failure/damage or the complaint

Laboratoires Nigy (6 avenue de l'Europe - 78400 Chatou, France) are responsible for the processing of your personal data which are collected and processed in accordance with the French Law "Informatique et Libertés" of 6 January 1978, as amended, and the EU Regulation 2016/679 of 27 April 2016 (hereinafter together the "Regulations"). Your personal data is used for the purpose of processing your request / claim and are kept the time necessary for this processing. It can also be passed on to third parties for this purpose. Answers to fields marked with an asterisk are mandatory, failure to answer will likely compromise the processing of your request / claim.

Pursuant to the Regulations, depending on the type of complaint, you can oppose the collection and processing of your personal data and have a right of access, rectification, deletion, limitation of treatment and portability of your data and can set guidelines for their fate after your death.
To exercise these rights, you can contact our data protection officer by email at the following address: or by mail: Laboratoires Nigy - Data Protection Officer - 6 avenue de l'Europe, 78400 Chatou.

In case of complaint, you can refer to the CNIL.

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